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How Do I Return an Item I Bought Using Apple Pay in a store?

12/26/2017
 
When returning an item at a store regardless of whether it was purchased via online or at the retailer, the cashier can use the Device Account Number to find the purchase and process the return, just as they would with a plastic credit, debit, or prepaid card payment. To see the last four digits of the Device Account Number:
 
  1. iPhone or iPad: Go to Settings > Wallet & Apple Pay, and tap the card.
  2. Apple Watch: Open the Apple Watch app on your iPhone, go to the My Watch tab, tap Wallet & Apple Pay, then tap your card.

If the cashier needs your card details to process the return, you can follow the same steps for making a payment:
 
  1. On the device that you used to make the original payment, select the card that you want to be refunded. Remember to use the card registered within Apple Pay, not your physical card.
  2. On your iPhone, hold the device near the reader and authorize the return with Face ID, Touch ID, or passcode. On your Apple Watch, double-click the side button and hold the display of your Apple Watch within a few centimeters of the contactless reader.

Depending on the return and refund policies of the store, it may take up to several days for the return transaction to appear on your card statement. Apple Pay activity is also included on your card statements.

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Disclaimer: Point Loma Credit Union is not responsible for the privacy practices or the content of websites which we may provide a link to. While all efforts are made to maintain the accuracy of information presented on the Point Loma Credit Union website, we cannot guarantee that all information is current. Please contact the credit union Call Center directly for the most current information at 858-495-3400.

If you are using a screen reader or other auxiliary aid and are having problems using this website, please call 858-495-3400 or 888-495-3400 for assistance. Also, products, services and information available on this website are also available at any of our physical branches, where we would be happy to assist you further.
 

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